Urban Group of Care Ltd

At Urban Group of Care Ltd, we are committed to protecting your privacy and handling your personal information with care, respect, and transparency. This Privacy Policy explains how we collect, use, store, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Urban Group of Care Ltd is a CQC-registered care provider offering care, support, and cleaning services across London and parts of Essex.
Company Name: Urban Group of Care Ltd
Company Number: 15863908
Registered Address: Suite 10, Capital House, 61 Amhurst Road, London, E81LL
Email: info@urbangroupofcare.com

What Information We Collect

We may collect personal information including, but not limited to:

• Name, address, email address, and telephone number
• Information provided through enquiry forms or contact forms
• Care-related information (where applicable and appropriate)
• Employment information (CVs, application forms, references)
• Communication records (emails, phone calls)
• Website usage data (via cookies)

We only collect information that is necessary to provide our services or respond to your enquiries.

How We Use Your Information

We use your personal data to:

• Respond to enquiries and requests for information
• Arrange and deliver care or cleaning services
• Communicate with service users, families, and professionals
• Process job applications and recruitment enquiries
• Meet legal, regulatory, and contractual obligations
• Improve our services and website experience

We always ensure your information is used fairly, lawfully, and transparently.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• Your consent
• Performance of a contract
• Legal obligation
• Vital interests
• Legitimate interests (where appropriate)

For care-related data, we apply additional safeguards due to its sensitive nature.

How We Store and Protect Your Information

Your data is stored securely using appropriate physical, technical, and organisational measures. Access is restricted to authorised staff only, and we regularly review our security practices to ensure your information remains protected.

We only keep your data for as long as necessary and in line with legal and regulatory requirements.

Sharing Your Information

We do not sell or share your personal information for marketing purposes.

Information may be shared with:

• Healthcare professionals or local authorities (where required)
• Regulatory bodies such as the Care Quality Commission (CQC)
• Trusted third parties who support our services (e.g. IT systems), under strict confidentiality agreements

All data sharing is done responsibly and lawfully.

Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (where applicable)
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details above.

Cookies

Our website uses cookies to improve your browsing experience. For more information, please see our Cookie Policy (make this linkable to cookie policy).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our services. The latest version will always be available on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us. We are always happy to help.