About UGOC
Registered in England and Wales Company No. 15863908
Welcome to Urban Group of Care
Urban Group of Care is a CQC-registered and ISO-registered care provider delivering high-quality, compassionate support across London and parts of Essex. Rooted in the communities we serve, we are dedicated to supporting adults aged 18 and over to live well, remain independent, and feel supported in the comfort of their own homes.
We provide personalised, person-centred support that is shaped around each individual. By taking the time to listen and understand what matters most, we ensure the people we support — and their families — feel heard, valued, and respected at every stage.
Our work is guided by strong core values: dignity, respect, compassion, professionalism, cultural sensitivity, and a commitment to excellence. These principles shape everything we do, from how we deliver support to how we build trusted, meaningful relationships within the community.
At Urban Group of Care, we are more than a service provider — we are a trusted partner, committed to making a genuine, positive difference in people’s everyday lives.
Mission Statement
At Urban Group of Care, our mission is to provide care with dignity, compassion, and heart — empowering adults aged 18 and over to live independently and comfortably in their own homes.
We are committed to delivering high-quality, personalised support that respects each individual as a person, not just their needs. By honouring personal choices, promoting wellbeing, and supporting daily living, we aim to enhance quality of life while preserving independence and self-respect.
Through skilled, compassionate professionals and a person-centred approach, we build trusted partnerships with individuals and their families — offering reassurance, consistency, and meaningful support at every stage of their journey.
Vision Statement
Our vision is to be a trusted and leading provider of domiciliary care and home- based support, recognised for our commitment to excellence, compassion, and person-centred care.
We envision inclusive, supportive communities where adults — regardless of their circumstances — have access to the right support to live fulfilling, independent lives. A society where people feel valued, respected, and empowered to remain in their own homes with confidence and dignity.
Through strong values, skilled professionals, and meaningful relationships, we aim to set a high standard for quality, trust, and care within the communities we serve.
Supporting you is our priority. Whether you’re ready to start or just want to chat, please contact us anytime..
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Our Core Values
- Compassion: We treat everyone with kindness and empathy, respecting their dignity and unique needs.
- Integrity: Honesty and transparency guide all our actions, building trust with clients, families, and staff.
- Empowerment: We support independence by encouraging informed choices and self-determination.
- Quality: We deliver exceptional care through ongoing staff training and commitment to best practices.
- Collaboration: We work closely with clients, families, and professionals to provide personalised support.
- Innovation: We embrace new ideas and technology to continually improve our services.
- Inclusivity: We celebrate diversity and provide accessible, culturally sensitive care for all.
