With over 30 years of hands-on experience in the care sector, I bring a lifelong commitment to delivering compassionate, high-quality support to individuals and families. My journey in care has always been driven by a deep belief in dignity, respect, and empowering people to live independently in the comfort of their own homes.

In 2023, I was proud to receive the 3Rs Award at the British Care Awards — a national recognition of my dedication to Respect, Recognition, and Responsibility in care.

As Director and Registered Manager of Urban Group of Care Limited, I lead with passion, purpose, and professionalism. My goal is to ensure our service remains trustworthy, person-centred, and genuinely impactful. At Urban Group of Care, we don’t just provide care — we build meaningful relationships and deliver support that makes a real difference every day.

Urban Group of care limited
Company number 15863908

Landline number: 020 8049 9199

I Grace the Human Resources Manager at Urban Group of Care is a dedicated and results-driven HR Manager with a degree in Business Management and Entrepreneurship, with over 15years of experience in customer service sector. My career has been shaped by a deep understanding of people, business operations, and the importance of creating positive workplace cultures for everyone.

Having spent a decade in customer-facing roles, I bring a strong foundation in communication, problem-solving, and emotional intelligence—skills that naturally translate into effective human resource management.

My Approach
I believe that people are the heart of any organisation. My mission is to foster inclusivity supportive system and high-performing environments where both employees and businesses can thrive. By bringing my customer service expertise with strategic HR practices, I ensure the employee experience mirrors the same level of excellence that customers and stakeholders expect.