With over 30 years of hands-on experience in the care sector, our Director brings a lifelong commitment to delivering compassionate, high-quality support to individuals and families. Driven by a deep belief in dignity, respect, and empowering people to live independently in their own homes, they lead Urban Group of Care with passion and professionalism.

In 2023, they were honoured with the prestigious 3Rs Award at the British Care Awards, recognising their dedication to Respect, Recognition, and Responsibility in care. As Director and Registered Manager, their goal is to ensure our service remains trustworthy, person- centred, and genuinely impactful. At Urban Group of Care, it’s not just about providing care — it’s about building meaningful relationships and making a real difference every day.

Grace is a dedicated and results-driven HR Manager at Urban Group of Care, with a degree in Business Management and Entrepreneurship and over 15 years of experience in the customer service sector. Her career has been shaped by a deep understanding of people, business operations, and the importance of fostering positive workplace cultures.

Having spent over a decade in customer-facing roles, Grace brings strong communication, problem-solving, and emotional intelligence skills that translate naturally into effective human resource management.

Grace believes people are the heart of any organisation. Her mission is to cultivate an inclusive, supportive environment where both employees and the business can thrive. By combining customer service expertise with strategic HR practices, she ensures the employee experience reflects the same level of excellence that clients and stakeholders expect.

With a degree in Health and Social Care, Preye plays a vital role behind the scenes at Urban Group of Care, ensuring everything runs smoothly for both clients and the team. Known for exceptional attention to detail and a passion for organisation, Preye keeps operations in order and makes sure the service is always ready to meet client needs eCiciently. As the engine that powers day-to-day coordination, Preye is dedicated to supporting seamless care delivery and outstanding client experiences.